Authors: Ruan, Bowen (AUTHOR) bowen-ruan@uiowa.edu, Polman, Evan (AUTHOR), Tanner, Robin J (AUTHOR)

Superior Title: Journal of Consumer Research. Feb2024, Vol. 50 Issue 5, p945-961. 17p.

Subject Terms: *CONSUMER preferences, *CUSTOMER loyalty programs, *LAYAWAY plan, MOTIVATION (Psychology), TASKS, GOAL (Psychology), PSYCHOLOGICAL disengagement, MEAL kits

Authors: Pechter, Jonna¹ (AUTHOR), Kuusik, Andres¹ (AUTHOR) andres.kuusik@ut.ee

Superior Title: International Journal of Market Research. Mar/May2024, Vol. 66 Issue 2/3, p261-277. 17p.

Subject Terms: *CONSUMERS, *CUSTOMER loyalty, *BASIC income, *GENERATION X, BASIC education

Authors: PATCH, EMMA (AUTHOR) EMMA_PATCH@KIPLINGER.COM

Superior Title: Kiplinger Personal Finance. May2023, Vol. 77 Issue 5, p66-71. 6p. 3 Color Photographs.

Subject Terms: *CUSTOMER loyalty programs, *TAX refunds, TRAVEL delays & cancellations, FLIGHT delays & cancellations (Airlines)

Authors: Nam Hoai Nguyen¹, Dung Phuong Hoang² dungph@neu.edu.vn

Superior Title: Gadjah Mada International Journal of Business. Jan-Apr2024, Vol. 26 Issue 1, p109-140. 32p.

Subject Terms: *CUSTOMER loyalty, *CUSTOMER satisfaction, *RELATIONSHIP marketing, *ONLINE banking, *MARKETING effectiveness, *BANKING industry, VIETNAMESE people

Authors: Ebnerasoul, Samira Sadat¹ ebnerasoulsamira@yahoo.com, Bazargan, Seyed Jalal Moosavi¹

Superior Title: International Journal of Management, Accounting & Economics. Jan2024, Vol. 11 Issue 1, p38-61. 24p.

Subject Terms: *CUSTOMER loyalty, *BRAND loyalty, *BRAND equity, *BRAND name products, *EXPORT marketing, *RELATIONSHIP marketing, *BRANDING (Marketing)

Geographic Terms: IRAN

Authors: MARKEY, ROB

Superior Title: Harvard Business Review. Winter2022 Special issue, p114-121. 8p. 1 Color Photograph, 1 Diagram.

Subject Terms: *CUSTOMER loyalty, *INVESTMENT information, *CUSTOMER lifetime value, *TIME series analysis, *DESIGN thinking, *CUSTOMER retention, *CORPORATE profits, *STOCK prices, *ORGANIZATIONAL change

Superior Title: Harvard Business Review. May/Jun2024, Vol. 102 Issue 3, p25-25. 2/3p.

Subject Terms: *WORD of mouth advertising, *CUSTOMER loyalty programs, CONSUMER behavior research

Authors: Rai, Arun¹ (AUTHOR) arunrai@gsu.edu, Tang, Xinlin² (AUTHOR) xtang2@business.fsu.edu, Yin, Zhitao³ (AUTHOR) zhitaoyin@ust.hk, Du, Steven⁴ (AUTHOR) steve.du@paineschool.org

Superior Title: Journal of Management Information Systems. 2022, Vol. 39 Issue 2, p307-335. 29p. 2 Diagrams, 4 Charts, 1 Graph.

Subject Terms: *CUSTOMER loyalty, *VALUE capture, *VALUE creation, *LABOR theory of value, *QUALITY of service

Authors: Yoshida, Masayuki¹ (AUTHOR) masayoshida@hosei.ac.jp, Sato, Mikihiro² (AUTHOR), Pizzo, Anthony D.³ (AUTHOR), Kuramasu, Rieko⁴ (AUTHOR)

Superior Title: Sport Management Review. Nov2023, Vol. 26 Issue 5, p744-765. 22p.

Subject Terms: *PHYSICAL fitness centers, *CUSTOMER loyalty, *CONSUMER behavior, *LOYALTY, SPORTS administration

Authors: STANKO, MICHAEL A., ORTEGA, BLANCA ISABEL HERNANDEZ, MOLINA-CASTILLO, FRANCISCO-JOSE, RISHIKA, RISHIKA, FRANCO, JOSÉ

Superior Title: Harvard Business Review. Winter2022 Special issue, p69-71. 3p. 1 Color Photograph, 1 Black and White Photograph.

Subject Terms: *CUSTOMER loyalty programs, *CUSTOMER loyalty, *BRAND choice, *BUSINESS planning, SOCIAL media

Authors: BRIGHAM, PETER¹

Superior Title: Emory Law Journal. 2023, Vol. 73 Issue 1, p241-280. 40p.

Subject Terms: *ANTITRUST law, *CUSTOMER loyalty, *JUDGE-made law, *CLIMATE change, *ECONOMIC competition, *LICENSES, UNITED States. Sherman Act

Company/Entity: UNITED States. Attorney-General

Authors: Martínez-Sala, Alba-María¹ albamaria.martinez@ua.es, Monserrat-Gauchi, Juan¹ mc.quiles@ua.es, Quiles-Soler, Carmen¹ juan.monserrat@ua.es

Superior Title: El Profesional de la Información. 2023, Vol. 32 Issue 6, p1-19. 19p.

Subject Terms: *SOCIAL responsibility of business, *CUSTOMER loyalty, *FOOD habits, *FOOD industry, *MILLENNIAL consumers, *CONVENIENCE foods, *BEHAVIORAL assessment

Authors: JIANG, Yaping¹ jyp2186@sthu.edu.cn, SUN, Yanyan¹, TU, Shibo¹

Superior Title: Technological & Economic Development of Economy. 2023, Vol. 29 Issue 4, p1318-1335. 18p.

Subject Terms: *CUSTOMER loyalty, *BRAND loyalty, *MARKETING, *BRAND identification, *CELL phones, ONLINE identities

Authors: Zuhair Zaidi, Syed Ali¹, Ahmad, Ehtesham²

Superior Title: Journal of Management Research (09725814). Jul-Dec2023, Vol. 23 Issue 2, p105-113. 9p.

Subject Terms: *BRAND image, *CUSTOMER loyalty, *CONSUMER behavior, *CONSUMER preferences, *BRAND choice, IMAGE analysis, CLOTHING & dress

Geographic Terms: INDIA

Alternate Title: The Relationship Between Service Quality, Customer Satisfaction and Loyalty in the Cargo Industry: A Mediator Model.

Authors: ÇETİNDAŞ, Ahmet¹ ahmet.cetindas@hku.edu.tr

Superior Title: Journal of Business Research-Turk / Isletme Arastirmalari Dergisi. 2023, Vol. 15 Issue 3, p2128-2138. 11p.

Subject Terms: *CUSTOMER loyalty, *CUSTOMER satisfaction, *QUALITY of service, *QUANTITATIVE research, EXPLORATORY factor analysis, CONFIRMATORY factor analysis

Geographic Terms: GAZIANTEP (Turkey)

Authors: Pelaez M, Sergio¹ sergio.pelaezmol@gmail.com, Roman Calderon, Juan Pablo² jromanca@eafit.edu.co

Superior Title: Personnel Review. 2024, Vol. 53 Issue 4, p918-928. 11p.

Subject Terms: *CUSTOMER loyalty, *EMPLOYEE loyalty, *PERSONNEL management, *CORPORATE sustainability, *STAKEHOLDERS

Authors: Țichindelean, Mihai¹ (AUTHOR), Ogrean, Claudia¹ (AUTHOR), Herciu, Mihaela¹ (AUTHOR)

Superior Title: Studies in Business & Economics. Apr2024, Vol. 19 Issue 1, p350-367. 18p.

Subject Terms: *CONSUMERS, *CUSTOMER loyalty, *SELF-service (Economics), *CUSTOMER relationship management, *RELATIONSHIP marketing, *COVID-19 pandemic

Authors: Singh, Kanwal Jeet¹ kjs9@ramanujan.du.ac.in, Rastogi, Tanya² tanya.rastogi20@gmail.com, Nayan, Rajiv³ kjs9@ramanujan.du.ac.in

Superior Title: Journal of Commerce & Accounting Research. 2024, Vol. 13 Issue 2, p18-26. 9p.

Subject Terms: *CUSTOMER loyalty, *CUSTOMER satisfaction, *BANKING industry, TRUST, SUSTAINABILITY, STRUCTURAL equation modeling

Authors: Sinha, Anand Prasad¹ (AUTHOR) anand.pd.sinha@bitmesra.ac.in, Srivastava, Praveen² (AUTHOR) praveenbit@gmail.com, Srivastava, Sanjiv Kumar² (AUTHOR) sanjiv@bitmesra.ac.in, Asthana, Ashok Kumar³ (AUTHOR) ashokasthana1@gmail.com, Nag, Aditi⁴ (AUTHOR) ahebi219@gmail.com

Superior Title: Vision (09722629). Jun2024, Vol. 28 Issue 3, p327-343. 17p.

Subject Terms: *CUSTOMER loyalty, *CUSTOMER satisfaction, *QUALITY of service, *FOOD industry, *EMPIRICAL research, FUNCTIONAL foods

Authors: Khodakarami, Farnoosh¹ (AUTHOR), Andrew Petersen, J.² (AUTHOR) jap57@psu.edu, Venkatesan, Rajkumar³ (AUTHOR)

Superior Title: Journal of the Academy of Marketing Science. May2024, Vol. 52 Issue 3, p892-913. 22p.

Subject Terms: *CUSTOMER loyalty programs, *CONSUMERS, *CUSTOMER relationship management, COMPETITION (Psychology)