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Relation: Raftus, Deb and Kathleen Collins. 2015. “Does the Reference Desk Still Matter?: Assessing the Desk Paradigm at the University of Washington Libraries.” In Rethinking Library Reference for Academic Libraries: Innovative Developments and Future Trends, edited by Carrie Forbes and Jennifer Bowers. Lanham, Md.: Rowman & Littlefield: 153-166.; http://hdl.handle.net/1773/35468